Refund policy

Return Window

European Economic Area (EEA) customers have 14 days from the date of delivery to return products for a full refund, in accordance with EU Consumer Rights Directive 2011/83/EU.

Customers in the United States, Canada, and United Kingdom have 30 days from the date of delivery to initiate a return.

Eligible Returns

We accept returns for products that are:

  • Defective or damaged upon arrival
  • Incorrect items shipped in error
  • Significantly different from the product description

Non-Returnable Items

Due to the custom, print-on-demand nature of our products, we cannot accept returns for:

  • Change of mind or buyer's remorse
  • Incorrect size or color selection (please review product details carefully before ordering)
  • Products that have been worn, washed, or altered

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective, damaged, or shipped in error. In those cases, we will provide a prepaid return label or reimburse reasonable return shipping costs.

Return Address

Please contact us at shop@planetaberilis.com before returning any items to receive return authorization and instructions.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method.

Please note that refund processing times may vary depending on your location and financial institution.

International Orders - Duties and Taxes

Important: Customs duties, import taxes, and fees are non-refundable. If you refuse a shipment due to customs charges, you will not receive a refund for the order, as we cannot recover duties paid or shipping costs for refused packages.

By placing an international order, you acknowledge that you are responsible for all customs duties, taxes, and fees imposed by your country, and that these charges are not refundable.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the issue. We will provide a prepaid return label or reimburse reasonable return shipping costs. After reviewing the defective or damaved product, we will replace the item at no cost to you or issue a full refund, including original shipping costs.

Contact Us

For questions about returns or refunds, please contact us at:

  • Email: shop@planetaberilis.com